Payment Methods

We accept credit card, debit card, PayPal, Visa, MasterCard, JCB, American Express, Diners, Discover, Union Pay, and Apple Pay. 

Shipping & Handling

Free shipping on all products.

Delivery method: Japan Post EMS (International Express Mail Service)
Shipping source: Japan
Delivery period: Up to 3 days processing time + 2–7 days shipping time

Note: Delivery times are estimates. The number of days may vary depending on the conditions of the shipping service, customs clearance, and the handling process of your country.

Duties & Taxes

Taxes such as customs duties, VAT, and customs clearance fees are not included in the order price. The buyer is responsible for paying for these fees if required by your government. For more information about customs and VAT, please contact your local tax office.

Returns & Exchanges

If you are not satisfied with our products for any reason, you can return it within 7 days of receiving your package. You will be responsible for the return shipping costs. Products that are made to order will be exchanged for a new item of the same type, size, and color.

You can exchange an item within 7 days of receipt. We accept exchanges for different sizes or colors of the same product, limited to once per order. You will be responsible for the return shipping costs. If the desired item size or color is out of stock, we will refund you the price of the product.

Return and Exchange Policy

  • The item must be unused, unwashed, undamaged, and with the tag still attached.
  • The item must be returned in the original packaging as the order that it arrived in.
  • Returns must be received by the shipping courier within 7 days from the date of receipt of your order.
  • The return shipping fee must be paid by the buyer.

Note: Items returned using cash on delivery (COD) will not be accepted. Any items received using COD will be returned (with shipping costs paid by the buyer) to the customer.

If all the above conditions are met after we receive the returned item, we will process your refund or exchange.

If the above conditions are not met, the item will be returned (with shipping costs paid by the customer) to the customer.

Note: In order to refund your order, please return your order using a trackable shipping method. Please contact us before shipping back your order.

Return Address
Postal code: 663-8006 2-37 Danjocho 8-Chome, Nishinomiya City, Hyogo Prefecture Addressed to: KEIKO TAGAI

Refunds

Refunds will be processed via the payment method used at the time of order. We will process your order within 7 days after we confirm the returned item. Since the refund processing time depends on the credit card used at the time of purchase, please contact your credit card provider if you have any questions.

Note: Only items that meet all conditions of our return policy will be eligible for a refund.

If the above conditions are not met, the item will be returned (with shipping costs paid by the customer) to the customer.

Note: You will be refunded the amount of your purchase minus any transaction fees from the time of your purchase. Refunds cannot be processed through a different payment method than originally used at the time of purchase.