Information

Payment Methods

We accept Credit Card (Visa, Master Card, AMEX, JCB), PayPal, Shop Pay, Apple Pay, and Google Pay.

Personal information including credit card information is encrypted and processed safely so there is no worry about information leakage.

Shipping & Handling

All orders are shipped from Japan.

In Japan
Free shipping
Delivery company : JAPAN POST
Delivery period : Up to 3 days processing time + approx. 1-2 days shipping time

Other countries
Shipping charges will be added at time of payment.
View shipping cost
Delivery company : EMS (Express Mail Service)
Delivery period : Up to 3 days processing time + approx. 2-7 days shipping time

* Since the processing time for each order depends on the type of product, we have written the corresponding processing time on each product page.

* Delivery times are estimates. The number of days may vary depending on the conditions of the shipping service, customs clearance, and the handling process of your country.

Duties & Taxes

Import duties and/or other customs fees may apply depending on country. These additional charges must be paid by the customer.

Return Policy

We do not accept cancellations, returns, or exchanges after an order has been confirmed.
If you receive product that is not what you ordered or defective product, we will replace it immediately. Please be sure to contact us within 7 days of receiving your order.

* We cannot accept order cancellations even before we have notified you of shipment, as we have already made arrangements to ship your order.

* We cannot accept order cancellations due to customer carelessness, so please check your order carefully before placing your order.

Our products are made from used kimonos. Some items may have slight stains or dullness, but they are not defective.

Refunds

Refunds will be processed via the payment method used at the time of order. We will process your refund within 7 days after we receive and confirm your contact.
Since the refund processing time depends on the credit card used at the time of purchase, please contact your credit card provider if you have any questions.

Refunds cannot be processed through a different payment method than originally used at the time of purchase.

Eligible for refund: Orders from customers residing in countries or regions where we are unable to ship by the shipping companies we use.