Customer Care

Shipping & Delivery

We are pleased to offer complimentary worldwide express shipping on all orders.
To ensure the safe and swift arrival of your pieces, we partner with reliable express couriers such as Japan Post (EMS/UGX) and FedEx.

Domestic (Japan)

- Free Shipping: Delivered via Japan Post (Yu-Pack).
- Estimated Delivery: Shipped within 3 business days + approx. 1–2 days shipping time.

International

- Free Express Shipping: Delivered via Japan Post (EMS/UGX) or FedEx.
- Estimated Delivery: Shipped within 3 business days + approx. 2–7 days shipping time.

Duties & Taxes

Import duties, taxes, and customs clearance fees may apply depending on your country's regulations and the contents of your package.
If these charges occur, they are the responsibility of the recipient and are not included in the item price.

Payment & Receipt:

If applicable, these fees are typically collected directly by the courier (Japan Post, FedEx, or their local partners) at the time of delivery.
A signature is required upon receipt of your package to ensure its safe arrival.

Payment Methods

We accept Visa, Mastercard, American Express, JCB, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and others.

Security & Privacy:

Your security is our priority. All transactions, including credit card and personal information, are fully encrypted and processed through a secure payment gateway.
We ensure that your data is handled with the highest level of protection, so you can shop with complete peace of mind.

Return & Exchanges

Due to the unique and delicate nature of our handcrafted pieces, all sales are final.
We do not accept cancellations, returns, or exchanges once an order is confirmed.

Vintage Character:

Our pieces are crafted from authentic antique and vintage kimonos.
Please understand that any slight variations, minor spots, or textural nuances are inherent characteristics of the historic silk and are not considered defects.

Damaged or Incorrect Items:

We only provide resolution for items that are defective (excluding vintage characteristics) or different from what you ordered.
In such cases, please contact us with photos within 7 days of receipt.

Refunds

Refunds are issued strictly to the original payment method used at the time of purchase.
Once your refund is approved, we will process it within 7 business days.

Important Notes:

Processing Time: The time it takes for funds to appear in your account depends on your credit card provider.
Please contact them directly for specific timelines.

Payment Method: For security reasons, refunds cannot be processed through a different payment method or to a different account.

Service Limitations: In the unlikely event that we are unable to ship to your specific region due to carrier restrictions, a full refund will be issued promptly.