Everything is made in Japan, from the materials to the fabrication.
We use both new and used kimonos and obi for our products. Each kimono is cleaned, manually deconstructed, ironed flat, and made into a single piece of fabric prior to manufacturing the new item. Products made of antique or vintage kimono may have slight yellowing or dullness, but they are not defective. The fabric is used in areas where it does not affect the functionality, so we simply hope that you can feel the unique history of Japan from its use.
Please do not wash. To remove stains, wet a soft towel with water, wring it out firmly, and then lightly dab the stain before leaving the item to dry in a shaded area.
Ordering
Since we automatically start processing your order once it is received, we will not be able to change your order. If you want to add a product to your order, please place a new order.
Since we automatically start processing your order once it is received, we will not be able to cancel your order. Cancelled orders will be treated as returned items. If you wish to return an item, please refer to our return policy.
Account
No, it's not required. Registering for an account can save you time on future purchases, since details such as your address will be saved and automatically filled in at checkout. Account registration is a free and easy process.
Payment
Yes. We accept Visa, MasterCard, JCB, American Express, Diners, DiscoverCard, UnionPay, and (Apple Pay). If you would like to pay in installments, please contact your credit card company after completing payment.
No. We do not have access to your credit card information. Your payment is securely processed by Stripe or PayPal. Please be assured that your data is safe.
Delivery & Returns
We use Japan Post International Express Mail Service (EMS).
Items are shipped from Japan.
We do! We accept orders from all over the world and will do our best to accommodate you.
Orders are processed within 3 days + 2–7 days for shipping.Note: Delivery times are estimates. The number of days may vary depending on the conditions of the shipping service, customs clearance, and handling process of your country.
Yes. We will send you the tracking number after your order has been shipped.
Taxes such as customs duties, VAT, and customs clearance fees are not included in the order price. The buyer is responsible for paying for these fees if required by your government. For more information about customs and VAT, please contact your local tax office.
If you are not satisfied with our products for any reason, you can return it within 7 days of receiving your package. You will be responsible for the return shipping costs. Products that are made to order will be exchanged for a new item of the same type, size, and color. For more information, please refer to the Shopping Guide page.
Refunds will be processed via the payment method used at the time of order. We will process your order within 7 days after we confirm the returned item. Since the refund processing time depends on the credit card used at the time of purchase, please contact your credit card provider if you have any questions. All refunds are subject to the terms and conditions of the return policy. For more information, please refer to the Shopping Guide page.
You can exchange an item within 7 days of receipt. We accept exchanges for different sizes or colors of the same product, limited to once per order. You will be responsible for the return shipping costs. If the desired item size or color is out of stock, we will refund you the price of the product. For more information, please refer to the Shopping Guide page.
Contact Us
We do our best to respond to all inquiries, but we apologize as there may be delays in response time due to time differences. We will respond, so please be patient. If we have not responded within 3 days, please try contacting us again via e-mail.
